Here you'll see TempBus, pre-paint job, on it's ride, eventually paid for by Coach-Net. At first they tried to deny the claim but after I went into great detail and explained that it was a "failure of the bolts for the hitch" that caused it to knock a hole in our oil pan, not a wreck, they relented and covered the claim, which was around $800-900 for a 60 mile ride.
After our "ride", I swore I wouldn't raise the roof on a bus, because had we been a couple of inches taller, the ride would have involved escort and permits, none of which would have been available New Years Day, 2007! Yet, what do we do, we succumb to the beauty of a Prevost which puts us at about 12'4"! Oh well, we all know Prevosts don't break down, hahahahahahaHAHAHAHAAAHAHAHAHAHAAHhahahahahahahaa
As for Coach-net, I rate them sort of like our system of government. . . they're not worth a darn, but still they're the best that's out there!
Here's the deal with Coach-net, you have to take their hand and guide them, you have to know WHAT you need, in great detail, and then you have to be prepared to help them find someone to help you. OTOH, if you do so, they will usually step up to the plate and pay for it, and they are really nice, they just don't always have someone who really understands your specific situation and the special requirements of buses. Once you know how to play the game, it's pretty straightforward and they'll do their best to cooperate. Some of the problem lies in the company that ignores what they say and agrees to take the call, not having what you need.
In this incident, I had specifically told Coach-net we needed to be "hauled" on a landoll, so when they called me back and told me they had someone coming, I insisted they tell me who, I called the company, and sure enough, they were sending out a tow trucka and didn't even OWN a landoll. Turns out, not many in the Tampa area do, so we found out WHO could take care of us, hired them, and then fought it out with Coach-net later. Another time, a guy showed up with a Wal-mart $29 booster to start our coach, so we chased him away, called Coach-net back, told them who COULD get to us and KNEW how to jump our system, and, after apologizing profusely, they made arrangements with THAT company to get paid directly from Coach-net. Still, I think they try to do the best they can and if you stay in control, you can turn a bad situation into a manageable one. If you have a sense of humour, you can laugh about it later, as per my previous post of "living on the slant". http://www.busconversions.com/bbs/index.php?topic=2930.0
. .AND you meet some GREAT people! Christy Hicks